Returns
All returns must be approved, in advance, in writing in the form of an authorization number. Shipments without an approved authorization number will be refused upon delivery. For returned stock Goods, the Goods must be: (i) in new condition (no damage or wear); (ii) sold within the past 60 days; (iii) shipped at Purchaser’s expense; and (iv) subject to a 20% restocking charge. Custom goods can only be returned for credit or inspection with prior approval from Kett Tool in the form of an authorization number; credit determination will be made after verification of quantity received. No credit will be given for Goods claimed to be defective that were consumed by Purchaser and commercially sold or otherwise used in commercial applications. Return authorizations can be issued by Kett Tool’s customer service representative.
